Refund policy
All products returned to Fischer Surgical Inc. must be accompanied by a Return
Authorization form. This form can be obtained by calling our office at
314-303-7753prior to shipment. Merchandise should be carefully packaged, shipped,
prepaid, insured and sent to our office. Each shipment must be accompanied by a
document showing the full name and address of sender, list of items, a copy of the invoice, and the reason for return.
Merchandise returned for credit will be accepted under the following conditions:
A. FSI determines that the product is not damaged and is in salable condition in its original package.
B. Full credit will be issued for all merchandise returned within 30 days after the date of shipment.
C. Returns received 31-60 days after shipment are subject to a 10% restocking charge.
D. Returns after 60 days will not be accepted.
The following items CANNOT be accepted for credit except those resulting from an error
made by FSI.
A. Custom made instruments
B. Discontinued models.
C. Damaged, abused, or custom etched instruments.
Repairs can be completed by contacting the FSI Sales Executive for your
area, completing a repair form and faxing it to 636-464-8192, or calling our
office at 314-303-7753. We are confident that you will be pleased with the
quality of our repair service and new instrumentation.
1012 Palmer Lane, Suite 200
Imperial, Missouri 63052
Phone: 314-303-7753 Fax: 636-464-8192
Email: info@fischersurgical.com
FDA Registration # 3004571672